Privacy and Terms

Panoramic Services Limited is committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Cookies

We use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” or another identifier which could collect personal data. The information collected in this way can be used to identify you unless you modify your browser settings. We collect this data under the lawful base of our legitimate interest in understanding the practicalities and usability of our website in order to ensure our visitors receive the best possible service and information from Panoramic Services Limited.

Consent

Our website includes a subscriptions function. We collect data using this function under the lawful base of consent. You can withdraw your consent (or restrict usage of, rectify, or request erasure of your data) at any time by calling 0333 015 1197 or email nothanks@panoserve.co.uk.

We will process this data to allow the sending of email marketing and updates which are relevant to our services (legitimate interest) and will not be found intrusive or cause you harm.

Contract

We process the data of all current (and potential) clients and employees under the lawful basis of contract. Please see Your Rights section below for information on how you can influence the processing and usage of this data.

PanoServe Privacy Policy

Our contact details

Name: PanoServe

Address: Panoramic House, 4 Bankside, The Watermark

Gateshead, Tyne & Wear, NE11 9SY

 

Phone Number: 0333 015 1197

E-mail: customer.care@panoserve.co.uk

 

The type of personal information we collect

      • Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
      • Information about your visit to our Website such as the products and/or services you searched for and view, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Retention and Transfer

We will retain any personal data we have collected for no longer than is necessary for the purposes for which the personal data are processed. For the purposes of claims, we may transfer relevant data to a third party for processing, but not without your explicit consent.

Accuracy

We aim to take every reasonable step to ensure that personal data are accurate, are retained for the purposes for which they are processed, and where requested, are erased or rectified without delay.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

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